Course Meets:

March 18, 2009

Abstract:

This is not the usual recitation of quality toolbox methods.  Come prepared for a day of dynamic interactive learning of the strategies for uncovering the underlying root causes of problems and making corrective action certain and permanent.

Discovery of the root causes of problems and non-conformances is the key step in every problem solving model and every corrective action process.  Permanent solutions to "things gone wrong," performance that displeases customers, and unwanted excessive variation require more than superficial wound dressings.  In this one-day workshop, you will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problems to assure that the real problem is addressed, solved and permanently corrected.

In addition you will learn how to align Root Cause analysis strategically with the goals of you organization.

Course content:

• Effective Strategies for Problem Solving
• Statistical Thinking applied to Problem Solving
• How and when to use divergent and convergent thinking
• A Refresher on Quality Tools and Techniques
• Process Maps and Flow Charts that reveal more
• Practical techniques popularized by the Six Sigma movement
• How to use Multi-Vari Studies
• Applying logic trees and Fault Tree Analysis
• Managing the Corrective Action Process
• Responding to Corrective Action Requests

Who should attend:
Everyone interested in continuous improvement, corrective action and permenantly resolving nonconformities.

Prerequisites:
Problem solving and corrective action experience is helpful.

Notes:

1.  A 10 % discount will be applied to the purchase of 3 or more registrations either on-line or via invoice.

2.   This course will not be held if there are five or fewer registered and paid attendees.

3.  Also available as an ON-SITE Course.

4.  Do not pay the course fee until you are notified by the instructor that the course will be offered.

Payment due prior to the first class.

Mail remittance to:

ASQ Philadelphia Education Registrar

149 Kirkland Ave

West Chester PA 19380-3982

For Invoicing, send company purchase order to:

ASQ Philadelphia Education Registrar at the above address.

Email: captkmcc@verizon.net

Phone: 610-696-7589

Provide: Contact name, mailing address, telephone number of the person to receive the invoice.